West Highland toast Mochi Squishy

Shipping

We are pleased to inform you that we can deliver to almost any address worldwide. No matter where you are, we will make every effort to ensure the safe delivery of our products.

Production Timeframe

Our handmade products typically have a production timeframe of 3-12 business days. Under normal circumstances, we aim to complete production within 7 business days. Please note that due to the custom nature of our products and the handmade process, production time may vary.

Shipping Time

Generally, our shipping timeframe for delivery is estimated to be 10-15 business days. This includes the time it takes for the product to be shipped from our company to its final destination in your hands. Please be aware that international shipping and customs clearance may have some impact on the delivery timeframe.

We will make every effort to ensure that your order is processed and shipped in a timely manner, providing accurate estimated delivery times. If you have any questions regarding the status of your order or require further assistance, please feel free to contact our customer service team at support@funnypippi.com. Our customer service team will respond to your email within 24 hours.

Thank you for choosing our products. We are committed to providing you with the best possible service!

Returns and Refunds

General Policy

Our products are handmade, and each order is customized specifically for you. Unless there is a product quality issue, we reserve the right to refuse returns and refund requests.

Product Quality Issues

• Before shipping, we conduct careful inspections to ensure the products meet our quality standards. However, there may be instances of product damage during transit.
• We kindly request you to promptly record an unboxing video upon receiving the goods and contact us within 7 days of receipt.
• Please note: Due to the handmade nature of our products, minor imperfections may be present. If you seek perfection, please consider your purchase carefully.

After-sales Process

1. Please send the unboxing video and order number to support@funnypippi.com.
2. We will respond to your email within 24 hours and handle your after-sales request based on the provided information.
3. For quality issues, we will remake and send you a new product free of charge.

Refunds

Once we accept your refund request, the refund will be processed within 10 business days and returned to your original payment account.

If you have any other questions or need further assistance, please feel free to contact our customer service team.

Contact Information:
Email: support@funnypippi.com (we will respond within 24 hours)